The satisfaction of customers, both external and internal, shall be the primary focus of the quality management system.
Systems and controls shall be designed to ensure complete understanding of customer requirements and consistently accurate and effective product provision.
Suppliers are integral to the quality process and company staff shall work closely with them to meet customer’s needs.
Staff shall be encouraged and empowered to participate in quality improvement activities through teamwork and consultation.
All staff shall have individual responsibility for understanding and applying this Quality Policy in the performance of their tasks.
Company management is fully committed to the Quality Policy through provision of resources, active participation in quality improvement activities and leadership by example.